BT IBroadband

[Melton Fox]

Been with them for years, even when I was unemployed for four months this was the one payment I kept up to date with.

I am late with a payment, I tried to pay on the 5th but for some reason the VISA network wasn't working and I couldn't, as also confirmed by BT.

I've just been that on the 6th they cancelled my broadband account and are in the process of sending me a final balance to pay!!!! They say this is impossible to stop and my internet connection will be cancelled any moment now. I let them know my unhappiness at the inability to press a button that says "Stop This Cancellation"

They told me all I simply have to do, is pay the final balance when it comes, then re-apply to be a BT Broadband customer again. A process wchich could take between two and four weeks.

I told them there was no way on Earth I was going to re-sign with BT, no way at all. I did this in my own style.

They then asked me not to use that type of language and would be grateful if I calmed down.

Cnuts, when did loyalty to customers die?, I'm loyal to mine, I do my very best for mine.

Cnuts.

 

[homer]

my internet connection will be cancelled any moment now.

 

[highland fox]

Won't bother putting you in the Tipsters Competition then

 

[Macky]

I've just been that on the 6th they cancelled my broadband account and are in the process of sending me a final balance to pay!!!! They say this is impossible to stop and my internet connection will be cancelled any moment now. I let them know my unhappiness at the inability to press a button that says "Stop This Cancellation"

They told me all I simply have to do, is pay the final balance when it comes, then re-apply to be a BT Broadband customer again. A process wchich could take between two and four weeks.

The problem is that it isn't just one particular process that goes into operation to cease your BB service, and BT are notoriously bad at doing "joined up" systems, so there truly isn't a button that can be pressed to stop the cancellation.

A more important question would be why the cease was instigated in the first place.
I would be amazed if it was an automated process to cease your BB after missing one payment so the only other reason would be that a human being instigated it, and there will be a record of who did this & why on your customer records.
They won't disclose this to you over the phone but you can apply for a copy of your account records under the Data Protection act.

 

[Jeff]

A more important question would be why the cease was instigated in the first place.

Have I mentioned my new job at BT internet?

 

[Macky]

Have I mentioned my new job at BT internet?

:icon_lol:
Good work Jeff

 

[highland fox]

I think they've cut him off...thank feck for that

 

[Melton Fox]

:icon_lol::icon_lol::icon_lol:

Just phoned up another section of BT to cancel my account and get a MAC code, these are paid to keep my account and they did just that

They also said there was no record of a cancellation order from BT on file anywhere :icon_conf

The company is full of wankers, I guess that must be a prerequisite for employment within that company :icon_razz

 

[spionfox]

these are paid to keep my account and they did just that

****. That mean you're staying around then?

 

[homer]

The company is full of wankers, I guess that must be a prerequisite for employment within that company :icon_razz

Have I mentioned my new job at BT internet?

 

[newtonfox]

****. That mean you're staying around then?

:icon_lol::icon_lol:

 

[highland fox]

:icon_lol::icon_lol::icon_lol:

Just phoned up another section of BT to cancel my account and get a MAC code, these are paid to keep my account and they did just that

They also said there was no record of a cancellation order from BT on file anywhere :icon_conf

The company is full of wankers, I guess that must be a prerequisite for employment within that company :icon_razz

Miserable Arrogant Cnut code ?

 

[fludie]

Don't use BT they restrict your download speed :icon_roll:icon_roll:icon_roll

 

[Melton Fox]

Don't use BT they restrict your download speed :icon_roll:icon_roll:icon_roll

Suits my needs.

 

[fludie]

Suits my needs.

Fair enough:icon_wink

 

[Macky]

Don't use BT they restrict your download speed :icon_roll:icon_roll:icon_roll

Explain please, or are you just making up stuff?

 

[fludie]

Explain please, or are you just making up stuff?

When i used to be on BT they decreased my download speed to 2mb instead of 10mb. I have also heard that they put a download limit on heavy downloaders.

http://beta.bt.com/bta/forums/thread.jspa?messageID=12395

 

[Macky]

When i used to be on BT they decreased my download speed to 2mb instead of 10mb. I have also heard that they put a download limit on heavy downloaders.

Same as most ISPs then

 

[spionfox]

I have also heard that they put a download limit on illegal filesharers, illegal downloaders and freeloading spongers.

Most do.

 

[consty]

I'm with BT internet and I've had a hell of a lot of trouble with them. I particularly resent that when I made a sales enquiry about acquiring BT internet the call was taken in the Uk - but once I became a customer and rang customer support for technical help - I'm put through to a call centre in India.

I spent 11 hours on the helpline in the first 3 months (which were charged calls), thus I'm primarily unhappy with having experienced this amount of difficulty - and secondarily unhappy that the calls are not handled in the UK. I don't approve of greedy conglomorate corporations exporting jobs away from the UK to cheap labour centres, whilst they have the cheek to pretend that customer service is as good. (If it is, why were sales calls handled here and service in India?) As you might imagine, there was a fairly high rate of not being able to understand the helpers accents easily. You also feel like you are being handled 'on the cheap'.

For some reason my wife is a staunch supporter of BT otherwise I would not have used them in the first place - and certainly not have stayed with them. She works from home and wants to stick with the company she knows. BTW after that initial trouble for those first few months I wrote a letter of complaint to their Durham HQ. I got no reply. I wrote a second, several months later. Again, no reply. I think Melton has a word for this beginning with 'c' and ending in 's'.