"carefully packaged and checked"

[fitz]

the first line of the returns letter for the new shirts........

well mine arrived today not very carefully fookin packed, the compliments slip was placed right upon the alliance and leicester plastic thing, with it being ridiculously hot at the moment the ink from the slip has transfered backwards onto the plastic ffs can our club not do anything remotely efficient or sensible?

 

[Macky]

with it being ridiculously hot at the moment the ink from the slip has transfered backwards onto the plastic

oh dear, so the quality of the A&L logo really is as shitty as they look in the pictures then?

 

[MHS]

I know this has been mentioned a million times, but when are these out in the club shop?

 

[Macky]

I know this has been mentioned a million times, but when are these out in the club shop?

dunno...

 

[MHS]

dunno...

Cheers!

I'll be paying a visit to the club shop tomorrow then.

 

[fitz]

oh dear, so the quality of the A&L logo really is as shitty as they look in the pictures then?

doesnt feel ridiculously plastic as it looks but if it absorbs anything it touches you have to wonder....im awaiting a response of "we don't replace personalised shirts"

 

[Lako42]

fecking half wits, i think the shirt had a real potential to be nice and have a retro feel. but they just had to go for the cheap option the fooking cooooonts. and ill still be buying one grrrrrrrrrr

 

[bocadillo]

im awaiting a response of "we don't replace personalised shirts"

If it's not of 'merchantable quality', you're entitled to your money back - personalised or not.

And make sure that you don't finish up out of pocket for the return postage - that is their responsibility too.

 

[newtonfox]

im still not buying one

 

[fitz]

If it's not of 'merchantable quality', you're entitled to your money back - personalised or not.

And make sure that you don't finish up out of pocket for the return postage - that is their responsibility too.

totally out of character going by my past experience with them they are going to refund the postage and knock the price off the printing too

 

[Melton Fox]

totally out of character going by my past experience with them they are going to refund the postage and knock the price off the printing too

You paid a price for a finished product. If that "finished" product isn't of merchantable quality, you are entitied for a refund for the whole of the purchase price.

It isn't the fault of you or the lettering if the problems arise from the logo. Stand your ground

 

[fitz]

You paid a price for a finished product. If that "finished" product isn't of merchantable quality, you are entitied for a refund for the whole of the purchase price.

It isn't the fault of you or the lettering if the problems arise from the logo. Stand your ground

they're sending a new printed shirt and refunding the amount i paid for customising it, which was a silly amount. its no real issue for me sending it back as i'll just hide it in the work post. my main isssue was that our club always seems to do things the hard way

 

[bocadillo]

they're sending a new printed shirt and refunding the amount i paid for customising it, which was a silly amount. its no real issue for me sending it back as i'll just hide it in the work post. my main isssue was that our club always seems to do things the hard way

Good result and good after-sales service by the club shop - pity they didn't get it right in the first place though.