I've got myself into a pickle and don't really know what to do. Having trawled the internet for advice, I'm none the wiser.
Last July, I booked and paid a deposit on a two week family holiday for this July - a Villa in Majorca. In April, I was told that I had to pay the balance or lose the deposit. Perhaps foolishly, I paid the balance in the expectation that if travel was banned, I'd be due the entire amount back as my holiday is covered by ABTA as it is a package. It felt better than losing the substantial deposit.
Up until yesterday, I remained fairly positive that Majorca could well be a 'green' destination by July meaning that the holiday would go ahead. Now it is looking much more likely that Majorca will remain an 'amber' destination at best.
I understand that I will need to pay for PCR tests for my family before departure, whilst in Majorca and again on our return - this will cost approx £900. This is a right pisser but I'd suck it up rather than losing the entire holiday. I also understand the need to isolate at home for 10 days following our return - this is something I'd be fine with doing as we can work from home. If the destination is suddenly moved from the 'amber' list to the 'red' list whilst we're away - we'd be fecked having to pay a fortune for hotels on our return. Not to mention the possibility of one of us getting a positive test whilst away and being prevented from returning.
So on balance, I would like the holiday to be cancelled or rearranged. Looking at the rising infection rates, travelling feels like a dumb thing to do now. However, I can't change anything. The holiday provider refuses - point blank - to engage with me let alone cancel or even rearrange. They say that they'll be in touch in the 2-3 days prior to departure and not before. Their view is that as long as the flight goes ahead, or an equivalent one they can book us on if the original one gets cancelled, the Villa is available and they are providing the holiday as booked.
We're due to fly out in five weeks time and I have no idea what will happen. I have travel insurance which covers cancellation if one of us tests positive preventing departure but it obviously doesn't cover us deciding not to go.
It feels like we either just go for it and hope it works out or just wave goodbye to thousands. Does anyone see that I'm missing something? It seems really odd that the Government are telling us not to go on holiday but I'm basically being forced to.
Honestly? You can’t really do anything.
ABTA, ATOL etc aren’t anything more than an insurance policy against the company you’re booked with failing. If they collapse, you’ve got some protection on your money, or will be repatriated if you’re away while it happens. It means nothing in terms of whether travel is permitted and seems to be used (IMO) as giving people a false sense of security about their booking, in terms of what it’s covering.
My business takes away about 50000 people a year and we’ve made sure that our events, which have been cancelled for the past two years, have seen everyone get a no quibble refund. We’ve come out of it with an enhanced reputation, as we’ve made sure we did the right thing, but many companies haven’t. As a “package”, which is a defined thing, people should have their money back if it’s cancelled, but many companies haven’t done this and organisations such as ABTA have been lobbying for support on behalf of the companies, as that’s who they’re representing, ultimately. We’ve been left to fend for ourselves though and it’s feckin tough and a testament to how we’ve run our business that we’ve been able to get through it. It’s us that’s got us through it, with **** all support from the government.
In a way, you’ve done the right thing, in that if you had cancelled earlier, rather than paying your balance, you’d have lost your deposit. The problem is you’re now in a difficult position, in that you “don’t want to go”, rather than can’t go. It’s probably a bit of a game of chicken now, given the stance of your holiday company. Different companies have different guarantees in place, in terms of your options once you’ve booked. It seems like yours has a very inflexible approach, which you’re now finding. If they are really that rigid (and it’s always worth keeping talking to them, to try to get them to rearrange), I suspect you’re going to have to wait it out until it gets to their crunch point, rather than yours, whenever that may be. Your trip may be in 5 weeks, but what have they done for trips depositing in the next 2/3 weeks? This may give you a steer as to the timetable they’re working to.
Not much help, sorry, but if the terms you’ve booked under are that inflexible, you’re probably just going to have to wait and see.