Broadband
- Thread starter Willlow
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Durham Fox
El Dude Brother.
I use BT, never had a problem (fingers crossed) think they came top of Watchdogs big Broadband investigation too.
M17TT C
Well-Known Member
I would say Virgin but I think you will be able to get a cheaper service than their basic if you are looking for the cheapest possible service. I have never experienced any problems in the 5+ years I have had NTL/Virgin broadband and I think their are no download limits.
EDIT - Just had a look at their website and it would not be worth it unless you already have a Virgin phone line. It says you need one even though the internet is received through fibre optic cables rather than your phone line like most other providers, also I have had it for the past two years without a phone line so it might be worth a call to see what they can do.
EDIT - Just had a look at their website and it would not be worth it unless you already have a Virgin phone line. It says you need one even though the internet is received through fibre optic cables rather than your phone line like most other providers, also I have had it for the past two years without a phone line so it might be worth a call to see what they can do.
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Macky
Gruntled Member
enter your phone number or postcode in this site & it will list all of the offers available for you.
BT is the best because if it goes wrong, you can contact them directly to fix the problem. You won't beleive the amount of time and money I spent getting wanadoo to contact BT about our line problem! We cancelled out contract and switched to BT, they sent an engineer out in the next few days!
Rhys
New Member
Too right. Sky are shite.
Id need about 15 hands to count the number of problems we've had since switching to them. And we only changed from BT to Sky about 6 months ago!
Macky
Gruntled Member
That is more to do with Wanadoo being incompetent than anything else.
Even though you are now getting your broadband from BT, for them to arrange for an engineer to call out still involves 3 separate companies, exactly the same as if you were still with Wanadoo.
Tamworth Fox
Active Member
AOL does the job, if I have a problem (which i have only ever had once) then they are quick and reliable, pay a bit extra but the service is good enough for us.
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SJN-Fox
Well-Known Member
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I get more problems sent to our IT Support dept related to AOL than any other ISP.
AOL is good as long as you don't use their browser, it's the browser that causes the problems, everything else is OK.
Macky
Gruntled Member
What type of problems have you had?
As a broadband provider, AOL have been consistently highly ranked for service & customer satisfaction.
Tamworth Fox
Active Member
I dont actually log into my AOL account and use the internet that way, i use firefox or I.E..
They were pretty incompetent, but when I was served by Wanadoo everything they did had to be checked by BT. So if they wanted to do a line test they had to send a message to BT, BT would do the line test, and Wanadoo would have to wait for a message back from BT, which took much longer than when BT did it directly.
Macky
Gruntled Member
Wanadoo lied to you Joe, there is absolutely no way that they would have to be sending messages backwards & forwards to BT to run line tests, it just doesn't work like that.
They lied to you, end of.
The company that you buy your broadband from, BT retail, are buying that broadband from another entirely seperate company, BT wholesale. Which is exactly the same for Wanadoo, they were buying the broadband from BT wholesale & reselling it to you.
There are very strict, definite procedures in place for identifying & escalating faulty lines and they are the same for all companies, there is no preferential treatment.
It is quite possible for any ISP to identify & progress a fault to the point of arranging an engineer appointment within a few hours, as you have discovered with BT.
That engineer, by the way, doesn't work for BT retail or BT wholesale, he works for another completely separate company, Openreach.
Richie_d123
Well-Known Member
talk talk is free if ya switch to there phone but not recommended. I think the service is shit although ya get unlimited downloads its 1mb speed and was promised 8mb by january still not got it though.
Macky
Gruntled Member
It's possible that your line may only be able to handle 1Mb, this is nothing to do with which ISP you use.
Nobody should have promised you 8Mb because there is a very high probability that your phone line physically can't maintain that speed.
SJN-Fox
Well-Known Member
All sorts of compatibility issues with some of the school systems we run which simply don't exist when connecting via other providers. AOL has insisted on filtering any email that is sent via our broadband provider (which account for Northants, Lincs, Leics, Notts and Derbs) as spam.
fcukcov
Active Member
my area has just been upgraded to 1mb from 1/2!
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