Consumer Advice

[Durham Fox]

and this from them:

Thank you for your response.

I have looked into this query further and on this occasion I am able to
refund you the amount removed of £49.20, however any items returned to us in
future that we are not able to repair may be subject to a partial refund if
it is not feasible for us to replace the item at the current value of your
returned product.

The amount of £23.06 will be refunded to your PayPal account within 3 to 5
working days.

I apologise for any inconvenience caused, if you require any further
assistance please do not hesitate to contact me and I will be happy to help.

Kind Regards

Result :icon_bigg

 

[bocadillo]

and this from them:

Thank you for your response.

I have looked into this query further and on this occasion I am able to
refund you the amount removed of £49.20, however any items returned to us in
future that we are not able to repair may be subject to a partial refund if
it is not feasible for us to replace the item at the current value of your
returned product.

The amount of £23.06 will be refunded to your PayPal account within 3 to 5
working days.

I apologise for any inconvenience caused, if you require any further
assistance please do not hesitate to contact me and I will be happy to help.

Kind Regards

Result :icon_bigg

£49.20? £23.06?

But otherwise, well done!

Presumably you still won't be using them again?

 

[Durham Fox]

£49.20? £23.06?

But otherwise, well done!

Presumably you still won't be using them again?

Yes I clarified that was their error after spotting it once I'd posted the reply. It's £49.20.

No, I wont use them again as they clearly state I am likely to encounter the same problem again.

 

[bocadillo]

Yes I clarified that was their error after spotting it once I'd posted the reply. It's £49.20.

But they are only refunding £23.06 to your PayPal account?

 

[Durham Fox]

But they are only refunding £23.06 to your PayPal account?

No, £49.20, the full deduction.

 

[bocadillo]

No, £49.20, the full deduction.

That's not what they say in their reply (unless you have miscopied it).

 

[Durham Fox]

That's not what they say in their reply (unless you have miscopied it).

I know, as I stated in post #43 I clarified that was an error in their email and they responded to say they were refunding the full amount.

 

[bocadillo]

I know, as I stated in post #43 I clarified that was an error in their email and they responded to say they were refunding the full amount.

Ah! I hadn't read that carefully enough.

 

[Motown Fox]

It's your age Boc.
I'm starting to have the same problem.

 

[Blue Maniac]

It's your age Boc.
I'm starting to have the same problem.

I don't know that deterioration of the mind is an age thing. Boc, did I do my week 21 predictions? I don't recall.

 

[bocadillo]

Boc, did I do my week 21 predictions?

Oh yes.

Oh yes.