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and this from them:

Thank you for your response.

I have looked into this query further and on this occasion I am able to
refund you the amount removed of £49.20, however any items returned to us in
future that we are not able to repair may be subject to a partial refund if
it is not feasible for us to replace the item at the current value of your
returned product.

The amount of £23.06 will be refunded to your PayPal account within 3 to 5
working days.

I apologise for any inconvenience caused, if you require any further
assistance please do not hesitate to contact me and I will be happy to help.

Kind Regards

Result :icon_bigg
 
and this from them:

Thank you for your response.

I have looked into this query further and on this occasion I am able to
refund you the amount removed of £49.20, however any items returned to us in
future that we are not able to repair may be subject to a partial refund if
it is not feasible for us to replace the item at the current value of your
returned product.

The amount of £23.06 will be refunded to your PayPal account within 3 to 5
working days.

I apologise for any inconvenience caused, if you require any further
assistance please do not hesitate to contact me and I will be happy to help.

Kind Regards

Result :icon_bigg


£49.20? £23.06?

But otherwise, well done!

Presumably you still won't be using them again?
 
£49.20? £23.06?

But otherwise, well done!

Presumably you still won't be using them again?

Yes I clarified that was their error after spotting it once I'd posted the reply. It's £49.20.

No, I wont use them again as they clearly state I am likely to encounter the same problem again.
 
Yes I clarified that was their error after spotting it once I'd posted the reply. It's £49.20.


But they are only refunding £23.06 to your PayPal account?
 
I know, as I stated in post #43 I clarified that was an error in their email and they responded to say they were refunding the full amount.

Ah! I hadn't read that carefully enough.
 
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