Durham Fox
El Dude Brother.
Has anyone ever come across this before?
In May, I bought a CPU from eBuyer for £245.99 plus postage. It's worked great until last week when it died a death with no warning. #
I returned it to eBuyer last week at their cost. They then ridiculously claimed it wasn't complete as I hadn't sent the original £3 heatsink it was supplied with back. After much wrangling I sent it back to them at a cost of £3.65.
Today they have tested the CPU and confirmed it is faulty. They have refused to replace it as it is over 6 months old and have offered an 80% refund. WTF?? :icon_eek: Obviously I've let them know of my displeasure and told them where to stick their offer but they are standing firm. It does state in their Ts and Cs that they can do this but surely its in some sort of contravention of the Sales of Goods Act?
Anyone with a better knowledge of this? I haven't worked in retail for 10+ years.
In May, I bought a CPU from eBuyer for £245.99 plus postage. It's worked great until last week when it died a death with no warning. #
I returned it to eBuyer last week at their cost. They then ridiculously claimed it wasn't complete as I hadn't sent the original £3 heatsink it was supplied with back. After much wrangling I sent it back to them at a cost of £3.65.
Today they have tested the CPU and confirmed it is faulty. They have refused to replace it as it is over 6 months old and have offered an 80% refund. WTF?? :icon_eek: Obviously I've let them know of my displeasure and told them where to stick their offer but they are standing firm. It does state in their Ts and Cs that they can do this but surely its in some sort of contravention of the Sales of Goods Act?
Anyone with a better knowledge of this? I haven't worked in retail for 10+ years.