camberwell fox
Well-Known Member
Hi all,
Booked a LAST MINUTE holiday last night via a well known travel company <<<< to Portugal, on line.
Went through the process of entering all details then confirmed, card debited to the thick end of £2k. Site 'hung' for ages.
Then message appeared to explain that there wasn't a problem but confirmation would be sent soon.
This morning got a further email stating that due to availability issues (apparently the price increased by £1.6k above what I paid), that I would be refunded.
After numerous calls to them and my bank (Starling) it appears my money is in 'pending' and will be refunded in up to 8 working days. Is this correct and is there anything I can do?
Really pissed off and can't afford to pay out another £2k on top of what i've paid.
Any advice welcome?
Cheers! Camberwell.
Booked a LAST MINUTE holiday last night via a well known travel company <<<< to Portugal, on line.
Went through the process of entering all details then confirmed, card debited to the thick end of £2k. Site 'hung' for ages.
Then message appeared to explain that there wasn't a problem but confirmation would be sent soon.
This morning got a further email stating that due to availability issues (apparently the price increased by £1.6k above what I paid), that I would be refunded.
After numerous calls to them and my bank (Starling) it appears my money is in 'pending' and will be refunded in up to 8 working days. Is this correct and is there anything I can do?
Really pissed off and can't afford to pay out another £2k on top of what i've paid.
Any advice welcome?
Cheers! Camberwell.